Tojalmar's management establishes a set of principles and guidelines that aim to promote the continuous improvement of the company, reinforcing operational efficiency, as well as the quality of its products and services, in order to satisfy the needs of all stakeholders:
• Ensure the quality of products, meeting all requirements, always seeking to exceed customer satisfaction expectations.
• Use complaints and suggestions as an engine for continuous improvement of products and services.
• Provide resources and training to employees in order to promote the development of a dynamic team with high levels of technical competence, whose performance is oriented towards the company's values.
• Establish solid and trusting relationships with partners and suppliers that guarantee the quality of their products and services.
• Promote a strategy of expansion and sustainable development of the company.